• Clients must notify their instructor of any medical conditions, injuries (past or present), pregnancy, or medications that may require exercise modifications before the start of class.
  
  This ensures your safety and allows us to tailor your session effectively.

• Please arrive at least 5 minutes early to the Studio.

• If you arrive late your session will end at the originally scheduled time.

No-shows and cancellations made with less than 24 hours’ notice before your scheduled class will result in:

• One session deducted from your package, or

• The full session fee charged if you pay per session.
  
  

A stricter cancellation policy applies for Duet & Group Packages:

• 5 sessions package:
  1 cancellation permitted* with at least 24 hours’ notice

• 10 sessions package:
  2 cancellations permitted* with at least 24 hours’ notice in a 10 sessions package
  

*Any additional cancellation, or made with less than 24 hours’ notice will be charged in full.

Regular attendance is required.

Private 5 sessions package:

• valid 2 months* from the date of purchase

Private 10 sessions package:

• valid 4 months* from the date of purchase
  

Duet & Group 5 sessions package:

• 1 cancellation permitted with at least 24 hours’ notice

• valid 2 months* from the date of purchase

Duet & Group 10 sessions package:

• 2 cancellations permitted with at least 24 hours’ notice

• valid 4 months* from the date of purchase

Duet & Group:
Any additional or late cancellation will be automatically charged.
Group sessions will take place at the agreed package rate even if one or more participants are absent.

*Clients may place their package on hold for up to 4 weeks per year for travel reasons.
Advance notice is required to activate this hold. Special circumstances are, of course, welcome to be discussed and will be considered on a case-by-case basis.

• Single sessions must be paid for on the day of the session.

• Packages must be paid for in advance or no later than the day of the first session.

• Accepted payment methods: cash, bank transfer‍ or TWINT.

• An invoice can be issued upon request for reimbursement by your health insurance provider.

• Unused sessions cannot be carried over once the package has expired.

Single sessions and packs are non-refundable once purchased.

• Clients may place their package on hold for up to 4 weeks per year for travel reasons.

• Advance notice is required to activate this hold. Special circumstances are, of course, welcome to be discussed and will be considered on a case-by-case basis.

• Respect the space and maintain a professional, mindful environment at all times.

• Late arrivals are welcome to join the class, however, the session will still end at the originally scheduled time. We recommend arriving 5 minutes early.

• Please avoid using body creams, oils, sunscreen, or lotions before class, as these can damage the equipment.

• Wear clothing free of zippers, sharp edges, or metal parts, and remove accessories before class.

All important Studio updates and notifications are sent via WhatsApp.

Please check messages regularly, as this is our official communication channel.

Phaedra Pilates is a professional Pilates Studio, not a rehabilitation center.

We work with individuals who are ready to move with purpose and commitment, both to themselves and to the practice. Responsibility and consistency are essential to your progress.